![]() ![]() ![]() Our all-in-one approach to backup and continuity means you get one vendor, or “one throat to choke,” when you need help, so you’ll have peace of mind. Available 24/7/365, Unitrends Customer Support consistently achieves a 98% customer satisfaction rate and regularly wins awards for outstanding customer service. One of the ways that multi cloud backup and recovery solutions are constructed is through the use of containers and microservices. Our Customer Support team consists of data backup and server backup experts that are co-located with our R&D team in South Carolina. And when you do need a hand, you’ll be working with someone knowledgeable and responsive. Early detection enables IT administrators to act quickly and prevent downtime. Our backup solutions include predictive analytics and machine learning to alert you to potential outages before your critical business data is compromised or lost. When a companys infrastructure is damaged or data is lost, a full disaster recovery operation. We’ll even proactively call you and set up a replacement if alerts indicate a hard drive in your Recovery Series backup appliance may be wearing out. But if it comes to a company, backing up data is not enough. But Unitrends actually prevents recovery problems from your data backup and server backup. And most backup solution vendors only help solve a problem after it occurs - if at all. Backups are stored in a secured offsite cloud that is disconnected from the network ready for when a disaster scenario strikes. Too often, IT administrators spend their days putting out fires.
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